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The player had claimed that the customer service was unresponsive to his queries. After reviewing the case, we had asked the player for more information to better understand the situation. However, the player did not respond within the given time frame. Consequently, we were unable to investigate further or provide a resolution. We had rejected the complaint for the time being due to lack of communication from the player’s side.
But when he made a third request, he was finally asked to send documents for verification via land mail and email. After he sent those documents, the casino still didn’t pay him his winning. He contacted the casino numerous times when they just kept giving him the same answer, that they’ve been waiting for his documents.
The player then escalated the issue to the Curacao eGaming Authority for further investigation. The Complaints Team was awaiting the regulator’s decision at the moment before finalizing the status of the complaint. Later, the decision of the Curacao eGaming was published in favour of the casino, so the complaint was rejected in the end, following CEG’s arbitrament. The player from Russia had faced issues with a delayed withdrawal of 40,000 rubles from the casino. Despite having received a notification that the withdrawal was complete, the funds hadn’t appeared in his bank account.
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It also has the same features that you’d find on the traditional site. It runs well and doesn’t hang up when you’re in the middle of the action. To start, let’s look at how you can attain the 1xBet welcome bonus. You’ll have to use the1xBet promo code PROTIPSTER to get a 100% bonus of up to €130. The deal is an improvement over the regular bonus of up to €100. You can bet on virtual horse racing and other fun things throughout the day.
After fulfilling numerous documentation requests and participating in a Skype call, his account had been blocked unexpectedly. Despite his appeal and sending notarized documents, the player couldn’t access his account or his winnings. The casino had claimed that the player violated the terms and conditions by having multiple accounts and only allowed him to withdraw his initial deposit.
We currently have 27 complaints about this casino in our database. Because of these complaints, we’ve given this casino 10,111 black points in total. You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review.
1xBet covers the majority of well-known casino games, including holdem poker, roulette, slots machine. The key to success in gambling is to enjoy the gaming in live. That enhances the website besides making it more functional. It also allows the customers to get better in play betting experience. The consumer banking is quite a nice niche to bet on, as it enables to get high cash flow in quite a little time.
It has a valid Curaçao eGaming License, which is considered to be on the weak side of gaming licensing because of low standards. Start your race at 1xbet on any day by placing an accumulator bet with a stake of 84 INR to 834 INR (or the equivalent in another currency). Your bet must include at least 3 selections and a minimum of 1 event with odds of 2.00 or more.
He wanted to use the vouchers but got an ‘invalid vouchers’ error. The casino replied that the player has never provided the documents they had requested from him. Then the casino said that they didn’t have their own payment system suggesting this was a payment provider issue. All this case is very unclear, both parties failed to provide evidence at various stages of the investigation.
Customer support had been unresponsive to the player’s queries. However, the issue was resolved after the casino responded and credited the deposit https://p1xbet5.in/ amount to the player’s account. Consequently, we had marked the complaint as ‘resolved’ in our system.
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The casino maintained that the decision was fair and reasonable but initially provided no evidence. After reviewing the case and reaching out to the casino, we had received evidence supporting the casino’s claims of multiple accounts. Despite extending the timer for response, the player had not provided any further information. Therefore, we had been unable to investigate further and had to reject the complaint. The player from India had deposited ₹1,900, which had not arrived in his casino account. He complained about the lack of responsiveness from customer support.
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The player from Albania complains about withdrawal regulations and casino support. The player from Germany has been accused of opening multiple accounts. We ended up rejecting the complaint because the player stopped responding to our messages and questions. The player from India tried to withdraw his winnings, but all withdrawal requests have been rejected.
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We requested further communication evidence and clarification but received no response. Consequently, the complaint was rejected due to lack of player response. The player from Brazil had made three withdrawal requests on the 1xbet platform, which had remained unprocessed.
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Despite having communicated this to the support and security teams, his messages were being ignored. The player had been given multiple chances to respond and provide the necessary information, but failed to do so. As a result, we had rejected the complaint due to the player’s lack of response. An Indian player’s withdrawal and casino gameplay were blocked. Despite having provided the requested ID cards and other details to the casino’s security team, further requests were made for a mobile operator app screenshot containing personal data. The player was struggling to meet these requirements and sought assistance.
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There is no further information available and this complaint was left without a resolution. The player had won €3,000 and after successful verification, was able to withdraw €2,000. With the rest of his funds, he kept on playing, got his balance up to €3,000 once again and requested a withdrawal. The casino asked him to send more documents for verification but soon after, they closed his account. The reason why they did so was that according to them, he had multiple accounts.
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Despite multiple contacts with the casino and assurances of resolution within 24 hours, the issue had persisted for five days. We had advised the player to wait for 14 days, as withdrawal processing could take up to two weeks. After two weeks, the casino had informed that the withdrawals were rejected due to technical reasons and the funds had been returned to the player’s game account. The player from Japan had his account suspended and was unable to withdraw his balance. The casino had requested a screenshot of personal data from Sticpay’s website, which the player had found impossible to provide, thus hindering his withdrawal process.
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Later on, the casino promised they would provide an update regarding this issue within forty-eight hours, but they didn’t do so. The player from Benin had been unable to access his 1xbet account since October 2022. Despite having provided the requested documents for verification, the player remained unable to access his account and had received no response from the casino’s security team. The player had last communicated with the casino in May 2023 and had been unable to get a response since then. We had received the player’s verification documents but could not assist due to the complaint being over a year old, which made it a ‘cold case’.
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The player had complied with all document requests, but the casino did not immediately respond or unlock the account. Eventually, the player’s withdrawal was processed, but his account was closed without explanation. After attempting to withdraw his winnings, his account was blocked and he was asked to provide identification documents and a psychiatric certificate. Despite complying with the request, his documents were rejected, putting his nearly $2700 at risk. We attempted to assist the player and requested more information to clarify the situation.
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The player from Argentina had their account blocked by the casino, which was holding $550 in winnings, due to claims of having multiple accounts. The player admitted to having created three accounts, one with the help of his brother. It was explained that creating multiple accounts was a violation of the casino’s terms and conditions. Consequently, the complaint was rejected, and the player was advised to adhere to the rules in the future. 1Xbet never disappoints when it comes to bonuses and promotions. I’ve received various offers that boost my betting experience and increase my chances of winning.
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The case, was successfully resolved, and the player passed through the verification process. The complaint was rejected as the player stopped responding. The player from Cambodia is experiencing difficulties withdrawing his winnings due to ongoing verification. The player from Poland deposited in the casino, but the amount wasn’t credited to the casino balance.
Later, the player informed us that they were allowed to make withdrawals but when we asked to confirm receiveng winnings, the player didn’t respond. Without confirmation from the player we were forced to reject the complaint. The player from France had reported an issue with the online casino platform, 1xbet, where his betting odds had been unexpectedly reduced.
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